This course provides a comprehensive understanding for strategically managing and optimizing logistics and operations in today’s markets that are characterized by uncertainty and new disruptive competitors. Students will gain knowledge how logistics and operations can build resilient supply chains as well as how innovations and new technologies can help to achieve a sustainable competitive advantage. The course will give an overview of the supply chain disruptions and the mitigation measures to overcome them. 

Furthermore, the course provides an introduction to the foundations of Operations Management (Process, Quality, Capacity and Supply Chain Management). The strategic objectives and drivers of operations performance as well as the elements of Total Quality Management, Lean Management and pull and push production systems are introduced. Especially, the challenges for the capacity strategy and the benefits of flexibility with respect to operational and demand risks are discussed. A further focus is laid upon the influence of uncertainty on capacities and waiting times in processes. 

On successful completion of this module a student should be able to:

• Analyse the principles underlying logistics management and how innovation can help to build a sustainable competitive advantage.
• Understand teh supply chain disruptions (cause and effect) and the mitigation strategies to overcome them. 
• Evaluate the concept and the different characteristics of resilient supply chains as a response to uncertainty, in particular with a focus on logistics activities.
• Define, analyze and measure the performance of business processes.
• Explain the relationship between different performance measures.
• Perform capacity analysis of business processes.
• Position a process in the Operations Management triangle by reducing workloads and increasing information.
• Make suggestions for process improvement using the principles of quality management.

Attendance is required in all sessions. Absence in one session is tolerated if a reasonable excuse is given before the session. 

• Insights from basic Logistics and Operations Management principles and models
• Best practices from industry
• Experiental learning using software
• Case examples and case studies

1. Logistics Management:

• In-Class Assignments: 7.5%
  • written assignments on the topic of Dr. Falagara Ioanna session during class. 

• Case study Logistics and Supply Chain (group): 7.5%
  • Home written assignments on the topic of Dr. Adel Aazami.

2. Operations Management:

• In-Class Assignments: 15%
  • written assignments on the topic of each session during class
• Home Assignments (groups): 20%
  • Case examples to be handed in as management summary. 

Overall:

3. Final written Exam: 50%

• 120 min. written exam (min. 50 points out of 120 required)
• 90 points Operations Management and 30 points Logistics Management  

Grading scale:

• Excellent (1): 90% - 100.0%
• Good (2): 80% - <90%
• Satisfactory (3): 70% - <80%
• Sufficient (4): 60.0% - <70%
• Fail (5): <60.0%

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By appointment with the lecturers.

program's website: www.wu.ac.at/master/scm